iTicket
The help desk for your company: every request in one panel, with clear priorities and response times.
CLOUD COMPUTING
Every request under control, from intake to resolution
With iTicket, your customers’ emails, calls and web forms become organized cases in a single panel: each one is assigned to a team with a priority and response times, and a transparent history is kept for every request until it is resolved.
- Emails, calls and web forms land in a single panel
- Every case assigned to a team, with priority and response times
- Transparent history of every request until resolution
- Reports on your support team’s performance
Plans that scale with your team
Per-user licenses with everything included: unlimited tickets, updates and backup support from iWinds.
Teams
For support teams that handle requests by email and phone today.
The plan includes:
- Up to 50 users
- Unlimited tickets
- Configurable statuses, priorities and SLAs
- Knowledge base included
- Priority support
Recommended
Enterprise
For organizations with several service teams and departments.
The plan includes:
- Up to 200 users
- Departments and work teams
- Team time and workload reports
- Integration with your systems
- Dedicated account manager
Tailored
Setup, integrations and training designed with you.
The plan includes:
- Unlimited users
- Custom implementation
- Integrations with your systems
- Team training
- Tailored service level agreement
What iTicket includes
Full centralization
Emails, calls and web forms become a single control panel.
Assignment and statuses
Every case goes to the right agent or team, with clear statuses and priorities.
Response times
SLAs per case type, with alerts before every deadline.
Complete history
Transparent tracking of every request until it is resolved.
Team reports
Volume, workload and response times measured so you can decide with data.
Operated by iWinds
We install, fine-tune and run the help desk for you.
HOW WE WORK
From the first meeting to operations
01
Diagnosis
We analyze how requests come in today and design iTicket queues, teams and SLAs.
02
Implementation
We set up the panel, migrate active cases and connect your channels with minimal disruption.
03
Monitoring
We continuously and proactively monitor system performance and response times.
04
Support
We train your agents and stay by your side with named owners.
Want your help desk sorted once and for all?
We advise you free of charge, implement iTicket and leave it running with local support from iWinds.