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Remote and on-site technical support whenever you need it, with ongoing management of your technology so your operation never stops.
Your business needs everything to work every day. With the IT Support service, iWinds manages, monitors and resolves your technology on an ongoing basis: remote and on-site assistance, preventive maintenance and incident management, with identified owners for every case.
Real implementation and operation of the service, managed by the iWinds team.
Your team reports what it needs through a single channel and we take over the case: resolved remotely when possible and on site at your office when required.
Every request is logged with an owner and a response time, so you always know who is handling your case.
We work from a living inventory of your devices, users and systems, with documented licenses and warranties.
Beyond resolving tickets, we also handle the vendors of your other services, so an internet or software claim does not depend on your internal team.
Issues are resolved before they slow your team down: preventive maintenance and continuous monitoring prevent most failures.
Your people stop improvising with technology and get back to the work they should be doing.
We resolve remotely in minutes, or on site at your office when the problem calls for it.
We see the state of your devices before the problem shows up on screen.
Updates and scheduled reviews so your equipment ages well.
Every issue is logged, assigned and resolved with an identified owner.
We deal with your internet, software or hardware vendors for you.
We look after access, backups and good practices in the daily use of your equipment.
We assess how your business works today and define the scope of support for your operation.
We set up the device inventory, access and support channels with minimal disruption.
We monitor your devices continuously and apply scheduled preventive maintenance.
We handle every incident with an identified owner and defined response times.
We advise you at no charge, assess your operation and get support running with iWinds’ local team.